If you are looking into replacing your windows, it’s important to look for a contractor with good qualities, such as superior products and good customer service. Just as important is looking out for red flags that can lead to less-than-satisfactory results.
Lack of a Portfolio
A good replacement window contractor would want to showcase the company’s best work to potential clients. Some would website, others would present it during an in-home consultation. Unless you’re the person’s very first customer, the lack of a portfolio should be a red flag. In addition to a portfolio, a good window replacement contractor should have an updated list of references – it’s another red flag if they can’t or refuse to provide them.
The Contractor Is Uninsured
Make it a hard and fast rule if you haven’t already: never work with uninsured building and renovation companies. There are two types of coverage that your contractor should have: general liability insurance that provides coverage for property damage and workers’ compensation that provides coverage for worksite injuries. Legitimate window replacement companies should have no problem providing a copy of their insurance certificate.
They Won’t Discuss Their Installation Process
A good window replacement contractor should be knowledgeable with all aspects of the project, including the installation process. If they can’t or won’t discuss the process, they probably take shortcuts during installation or have untrained installers in their employ. In either case, it should be a red flag.
No Workmanship Warranty
Window problems that result in service calls are more often caused by installation errors rather than poor quality windows. This is why your window contractor’s warranty coverage should include coverage for installation or workmanship. Some window replacement companies provide coverage through licensed contractors. Window replacement contractors may offer a workmanship guarantee in its stead. Lack of workmanship coverage means repair costs will be out of your own pocket.
STL Design and Build is one of the leading home remodeling contractors serving St. Louis and the surrounding communities. Give us a call at (314) 329-2389, or fill out our contact form to schedule an appointment.